Consumer complaints against mortgage related companies and individuals doing business in Texas

Figure: 7 TAC §81.200(c)

"Consumers wishing to file a complaint against a mortgage banker or a licensed mortgage banker residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas, 78705. Complaint forms and instructions may be obtained from the department's website at A toll-free consumer hotline is available at 1-877-276-5550.

The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department's website at"

To file a complaint, please read and follow the instructions below carefully.

If you have any questions or if you need clarification please contact us.

Please note that the Department maintains the Recovery Fund to assist consumers who have been financially harmed by a licensed individual referenced above. A Recovery Fund claims may be filed against individuals who were properly licensed at the time of the financial harm and who participated in the fund. For more information about the Recovery Fund, please consult subchapter F of the Residential Mortgage Loan Company and Residential Mortgage Loan Originator Licensing and Registration Act “Statutes and Regulations” link found under Statutes and Rules.

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Inquiries, complaints or disputes

Please fill out the form below and submit. The information will be directed to our Compliance Department.