Effective Date: September 22, 2020
At NRL Mortgage reliable service, trust, and ensuring your privacy and confidence are our highest priorities. That's why we welcome this opportunity to provide you with our privacy policies while using our website and other media, the ways we work to protect and maintain your information and to let you know what information is collected and how it is used.
Agreement to Policy
By using our website, social media, third party site or interact with NRL Mortgage, you consent to this Policy, including your consent to our use and disclosure of information about you in the manner described in this Policy.
NRL Mortgage, in compliance with the requirements of the Children’s Online Privacy Protection Act (COPPA), does not market or solicit or collect personal information from children under the age of 13. Because of the financial nature of our business, our websites and other social media are not designed to appeal to anyone under the age of 18. Therefore, we do not knowingly attempt to solicit or receive any information those under the age of 18. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We may ask you to provide us with personally identifiable information that can be used to contact or identify you. This may include:
- Your name, postal address, e-mail address, telephone numbers, social security number, employment information and all financial information needed to make a credit decision.
- Information we receive from you on applications, surveys, online registrations, or other forms
- Information about your transactions with us and or others (such as account balance, transaction history, or information about our communications with you)
- Information about your creditworthiness, credit history and other facts about you that we obtain from consumer reporting agencies or from providers of marketing and demographic information
- Information from other outside sources regarding their employment, credit or other relationship with you or verifying representations made by you, such as your employment history, loan balances or your property insurance coverage
We use Google Analytics, a web analytics service offered by Google that tracks and reports website traffic. This service helps us analyze how users interact with the Site and Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit Google’s Privacy & Terms webpage: https://policies.google.com/privacy?hl=en
Cookies and Other Technical Information
We may send "cookies" to your computer primarily to enhance your online experience. "Cookies" are files that can identify you as a unique customer and store your personal preferences as well as technical information (including click through and click stream data). Cookies can either be permanent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser). We may also use tracking systems such as "Web beacons," which monitor your use of our Web sites. Tracking systems (Web beacons or Web bugs) are small strings of code that provide a method for delivering a graphic image on a Web page for the purpose of transferring data, such as the IP (Internet Protocol) address of the computer that downloaded the page on which the Web beacon appears, the URL (Uniform Resource Locator) of the page on which the Web beacon appears, the time the page containing the Web beacon was viewed, the types of browser that fetched the Web beacon and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable e-mail, Web beacons let us know whether you received and opened our e-mail.
On their own, cookies or Web beacons do not contain or reveal any personally identifiable information. However, if you choose to furnish one of our Web sites with personally identifiable information, this information can be linked to the data stored in the cookies/Web beacons.
We may use and store information about your location if you give us permission to do so. We use this data to provide features of our Service and to improve our Service. You can enable or disable location services at any time by way of device settings.
Protecting the Confidentiality and Security of Your Information
Keeping financial information confidential is very important to all of us at NRL Mortgage but it is always important to remember that no method of transmission over the internet or electronic storage is 100% secure. We take a number of reasonable precautions to protect your information and limit disclosure by maintaining physical, electronic, and procedural safeguards in compliance with State and Federal Law. Only carefully trained professionals and companies who service your account have access to your personal information.
We use the online information you provide, or we collect to process your request for services, products, or information; to facilitate your online activities; and to improve our customer service. We may share some of the information we collect about you to third parties, like companies performing services on our behalf, companies providing services or products pursuant to your request, or otherwise as permitted by law. If we share your information with a company contracted to provide services on our behalf, they are required to protect customer information and only use the information for the purpose of providing the requested services. We do not sell your information. We may also release your information to others when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) protect the rights, property, or safety of Nations Reliable Lending, LLC or its employees, or (iii) help prevent fraud, money laundering, terrorism, or other crimes.
As applicable, please see our U.S. Consumer Privacy Notice for more information on how we may share information with affiliates and third parties.
Maintenance of Accurate Information
We have established reasonable procedures designed to ensure that your personal information is as accurate and complete as possible. If you believe that our records contain inaccurate or incomplete information about you, please notify us by calling 1-800-NRL-NICE or sending a written inquiry to us at NRL Mortgage, Attention: Compliance Department, 4400 Post Oak Parkway, Suite 1000, Houston, TX 77027. We will take the necessary steps to investigate your concerns and correct inaccurate information in a timely manner.
A message for all NRL Mortgage customers and business partners: As part of our ongoing efforts to strengthen security and to protect sensitive information, we have an email system that provides a convenient method for you to receive and reply to emails, while continuing to ensure the confidentiality and privacy of all users.
If we make updates to this Policy, we will update the Policy with the changes and revise the "date of most recent update" posted at the top of this Policy. Any updates to the Policy become effective when we post the updates on the Site. Your use of the Site following the update to the Policy means that you accept the updated Policy.
This policy is provided by NRL Mortgage, 4400 Post Oak Parkway, Suite 1000, Houston, TX 77027, NMLS #181407. For further information, we can be reached at firstname.lastname@example.org or by telephone at 1-800-NRL-NICE or 713-275-1300.